Frequently Asked
Questions

No. To protect the privacy and security of both our clients and staff, all consultations are conducted virtually — through Zoom, phone calls, text, or email.

No. All payments are due upfront before work begins. We cannot run our business based on previous experiences you may have had with other companies.

We proudly service clients in all 50 states. For privacy and security reasons, we do not disclose our physical office location.

No. We are not licensed real estate agents. We provide move-in assistance and support services to help simplify the housing process.

We encourage every client to do their own research and make the decision that feels right for them. If you are uncomfortable moving forward, we completely respect that decision.

No. Our service fee is separate from any fees required by the apartment, landlord, property management company, or utility providers. Additional move-in costs may apply.

We handle the utility setup process for you whenever applicable, as part of our concierge service.

Yes, when availability permits. Last-minute clients are an additional $250. We recommend starting the process as early as possible for the best results.

Processing times are service-based. We will discuss this with you during your consultation, where we can give you a clearer timeline based on your specific situation.

Approvals are guaranteed by us, but not all property managers. Final decisions rest with individual landlords and property management companies.

Requirements vary by property but may include identification, proof of income, bank statements, and other supporting documents. We'll walk you through exactly what's needed during your consult.

Yes. We work with many clients who have less-than-perfect credit and help identify opportunities that may fit their situation. Don't count yourself out before reaching out.

No. Depending on availability, we may assist with apartments, single family homes, townhomes, and other rental opportunities.

Yes. We assist relocation clients nationwide and can help guide you through the process regardless of where you're moving from or to.

Absolutely. Client privacy is extremely important to us, and your information is handled with full discretion. We will never share your details without your consent.

Contact our team for a consultation. We'll review your situation, explain your available options, and walk you through the next steps together. Use the button below to reach out. We also invite you to join our community to observe how we operate, see listings, resources, and updates.